POLICIES & GENERAL REGULATIONS
The website Moanatatoo.com is the official information channel of TH Food Chain Joint Stock Company, with its head office located at 166 Nguyen Thai Hoc Street, Quang Trung Ward, Vinh City, Nghe An Province, hereinafter referred to as “we”.
By accessing our website, you agree to the terms stated on the website. The website reserves the right to change, modify, add, or remove any part of the Regulations and Conditions of Use at any time, and these changes are effective immediately upon posting on the website without prior notice. Please check regularly for updates.
Please read carefully before starting:
1. Website Usage Instructions
– It is strictly forbidden to use any part of this website for commercial purposes without our written permission. If any terms are violated, we will revoke your license without prior notice.
– You must register an account with accurate information about yourself and update it if there are any changes. Each user is responsible for their password, account, and activities on the website. Furthermore, you must notify us when your account is accessed unauthorizedly. We do not bear any responsibility, whether direct or indirect, for any damage or loss caused by your failure to comply with the regulations.
– During the registration process, you agree to receive promotional emails from the website. If you later do not wish to continue receiving emails, you can opt-out by clicking the link at the bottom of every promotional email.
2. Customer Opinions
– All website content and your feedback are our property. If we detect any fraudulent information, we will immediately lock your account or take other measures according to Vietnamese law.
3. Ordering
When you need to order, please do so through one of the following methods:
– Download the Shopping – Points Accumulation – Gift Exchange TH eLIFE app at the link: thtruemart.vn/download
– Visit the e-commerce website thtruemart.vn
When customers place orders at thmilk.vn or add products to their cart, the system will automatically redirect to TH’s e-commerce website at thtruemart.vn for shopping.
4. Pricing
– Product prices listed at thmilk.vn are final selling prices, including Value Added Tax (VAT). Product prices may change depending on the timing and accompanying promotional programs.
– While we strive to ensure that all information and prices displayed for each product are accurate, there may be occasional errors or inaccuracies. If we detect any pricing error of any product in your order, we will notify you as soon as possible and offer you the option to confirm the order at the correct price or cancel the order. If we cannot contact you, the order will be automatically canceled in the system.
5. Product Information
We are confident and proud to offer a range of products made entirely from fresh, pure milk from TH Farm, not only delicious and nutritious but also aiding digestion, boosting immunity, and enhancing physical and mental development for a healthy daily life.
Storage and usage instructions:
– UHT fresh milk in carton packaging has a shelf life of 180 days, stored at room temperature.
– UHT drinking yogurt in carton packaging has a shelf life of 300 days, stored at room temperature.
– Yogurt has a shelf life of 45 days, stored refrigerated at 4 – 8 degrees Celsius.
– Live-culture drinking yogurt has a shelf life of 45 days, stored refrigerated at 2 – 8 degrees Celsius.
6. Trademark and Copyright
– All intellectual property rights (registered or unregistered), content information, and all designs, texts, graphics, software, images, videos, music, sounds, software compilations, source codes, and the underlying software are our property. The entire website content is protected by Vietnamese copyright law and international conventions. All rights reserved.
7. Legal Rights
– The terms, conditions, and content of this website are governed by Vietnamese law, and the competent Vietnamese courts will resolve any disputes arising from the unauthorized use of this website.
8. Privacy Policy
– Our website values information security and uses the best measures to protect your information and payment. Your payment information will be encrypted to ensure safety. After you complete the ordering process, you will exit the secure mode.
– You are not allowed to use any programs, tools, or other forms to interfere with the system or alter data structure. The website strictly prohibits the dissemination, propagation, or encouragement of any activities intended to interfere, destroy, or infiltrate the system data. Individuals or organizations violating this will be stripped of all rights and will be prosecuted if necessary.
All transaction information will be kept confidential, but in case of a legal requirement, we will be forced to provide this information to the law enforcement agencies.
Purpose and scope of data collection
The main data collected on the website www.thmilk.vn includes: email, phone number, login name, login password, customer address (member). This is the information that www.thmilk.vn requires members to provide when registering for services and to contact for confirmation when customers register to use the services on the website to ensure consumer rights. During the payment transaction on the website www.thmilk.vn, TH only retains detailed information about the paid orders of members. TH will also use member’s personal identification information to enhance TH’s service capabilities in terms of the Pages and Services and develop new functions, features, and services according to current trends and preferences. Members are responsible for keeping confidential and storing all activities using the services under their registered name, password, and email. Furthermore, members are responsible for promptly notifying the website www.thmilk.vn of any unauthorized use, abuse, security breaches, and retention of registration names and passwords by third parties for appropriate resolution.
Scope of information usage
Website www.thmilk.vn uses member information to:
– Provide services to members;
– Send notifications about information exchange activities between members and the website www.thmilk.vn;
– Prevent activities that destroy member user accounts or activities that impersonate members;
– Contact and resolve with members in special cases.
– Not use member’s personal information other than for confirmation and related contact transactions at www.thmilk.vn.
– In case of legal requirements: The website www.thmilk.vn is responsible for cooperating in providing member’s personal information upon request from judicial authorities, including the Procuracy, court, and police departments regarding any legal violations by the customer. Additionally, no one has the right to infringe upon the member’s personal information.
Data retention period
Member’s personal data will be stored until a cancellation request is made or the member logs in and performs the cancellation. Otherwise, member’s personal information will be kept confidential on the servers of www.thmilk.vn in all other cases.
Address of the information collecting and managing unit
TH Food Chain Joint Stock Company, headquartered at 166 Nguyen Thai Hoc Street, Quang Trung Ward, Vinh City, Nghe An Province. Tel: (84 4) 3573 9777 | Fax: (84-4) 3573 9548 Email: Chamsockhachang@thmilk.vn
Means and tools for users to access and correct their personal data
Members have the right to self-check, update, adjust, or cancel their personal information by logging into their account and editing personal information or requesting www.thmilk.vn to do this. Members have the right to submit complaints about personal information disclosure to the website www.thmilk.vn’s management board. Upon receiving these feedbacks, www.thmilk.vn will confirm the information, must be responsible for responding to the reason, and guide members to restore and secure the information. Email: Chamsockhachang@thmilk.vn Tel: (84 4) 3573 9777 | Fax: (84-4) 3573 9548
Commitment to protecting customer’s personal information
The personal information of members on www.thmilk.vn is committed to being absolutely confidential according to www.thmilk.vn’s personal information protection policy. The collection and use of each member’s information are only done with the consent of that customer, except in cases where the law provides otherwise.
– Do not use, transfer, provide, or disclose any member’s personal information to any third party without the member’s consent.
– In case the information storage server is attacked by hackers leading to the loss of member personal data, www.thmilk.vn will be responsible for notifying the incident to the investigating authorities for timely handling and notifying members.
– The management board of www.thmilk.vn requires individuals when registering/purchasing as members to provide all relevant personal information such as full name, contact address, email, phone number, and is responsible for the legality of the above information. The management board of www.thmilk.vn is not responsible and does not resolve all complaints related to the interests of that member if all the personal information provided by that member during the initial registration is incorrect.
9. Other Regulations
– All Terms and Conditions (and all obligations arising outside the Terms and Conditions or related to them) will be governed and interpreted in accordance with Vietnamese law. We reserve the right to amend these Terms and Conditions at any time, and such amendments will take effect immediately upon being posted at thmilk.vn.
Please note that you should only make a purchase if you accept and understand the above regulations. If you need further assistance, please contact 1800545440.